The hired person will be assigned to Glovoapp Georgia LLC. Please review the information about Glovo’s culture and values and make sure that you demonstrate them.

Main Duties and Responsibilities:

•  Assist users (customers and couriers) with their requests via Chat or E-mail (make outbound    calls    if needed)
•  Provide clear information to the user
•  Communicate and deliver the best experience to our users
•  Take ownership of the case

Education & Professional Experience:

•  Higher education
•  Trainings in customer service is preferable
•  Experience in customer service and working with databases will be considered as an advantage
•  Good PC skills are a must

Other Requirements:

•  Fluency in Georgian, Good knowledge of English; knowledge of Russian will be considered as an advantage
•  Problem solving skills and proactive attitude
•  Strong sense of responsibility
•  Customer focus
•  Capacity to work with tech products and to understand Glovo’s value proposition
•  Ability to face difficult situations and keep focus in stressful environment
•  Ability to focus on multiple tasks in parallel
•  Flexibility as we work in shifts (including night shifts)

If you feel you have the required skills and experience to fulfill this role please send your CV to the following e-mail address: project11@hr.ge
 

Only Short Listed candidates will be contacted.